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Pubblicata in data 24/01/2025
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ITALIAN TECH ADVISOR - LISBON, PORTUGAL

Settore

Comunicazioni e telecomunicazioni

Contratto

Tempo indeterminato

Titolo richiesto

Corso di laurea

Scadenza

10/02/25

Sede

Lisbon - Portugal

Figura professionale

Italian Tech Advisor - Lisbon, Portugal

Descrizione dell'azienda

Global leader in the customer experience (CX) industry, dedicated to transforming the way brands connect with their customers. With 150,000 people working across the globe, we securely connect brands with their customers 9 million times daily in +60 languages. We provide outsourced sales, technical support and customer service for large companies.

Disponibilità oraria

Full time

As a customer service specialist in this project, your daily responsibilities will include:

  • Being the 1st line of helpdesk support for all project employees, helping them with their day to day technical issues requests
  • Solve with precision and efficiency emerging issues that employees may face in a proactive way
  • Build meaningful relationship, answering employees questions in a courteous, friendly, and empathy way
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback

 

BENEFITS: Signing bonus - Relocation package - Competitive wages - Paid professional training - Employee discounts - Private healthcare & dental insurance (after six months of employment) - Growth opportunities through various development programs

Corsi di laurea richiesti:

  • Informatica
  • Native or proficient level of Italian (C2)
  • Advanced level of English (at least C1) both verbal and written
  • High-speed internet access and appropriate conditions for remote work
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to sunny Lisbon, Portugal