ITALIAN TEAM MANAGER - LISBON - PORTUGAL

Settore
Comunicazioni e telecomunicazioni

Contratto
Tempo indeterminato

Titolo richiesto
Corso di laurea magistrale a ciclo unico/Corso di laurea magistrale

Scadenza
11/02/25

Sede
Lisbon - Portugal
Italian Team Manager - Lisbon - Portugal
Global leader in the customer experience (CX) industry, dedicated to transforming the way brands connect with their customers. With 150,000 people working across the globe, we securely connect brands with their customers 9 million times daily in +60 languages. We provide outsourced sales, technical support and customer service for large companies.
Full time
We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
As a Team Manager in this project, your daily responsibilities will include:
- Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
- Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
- Work as a team, actively collaborating in the development of the advisors' activities
- Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
- Undertake formal monthly/quarterly performance reviews
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics
- Accurate and timely communication of any client issues to Operations Manager
- Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
- Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
- Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities
BENEFITS: Competitive wages - Paid professional training Employee discounts - Private healthcare & dental insurance (after six months of employment) - Growth opportunities through various development programs
Corsi di laurea richiesti:
- International marketing, management and organization
- Comunicazione integrata per le imprese e le organizzazioni
- Scienze della formazione primaria
- Previous relevant experience as Team Manager
- Native or proficient level of Italian (mandatory)
- Proficient level of English (mandatory)
- A proficient second language will be a plus
- Minimum of 6 months of call center experience preferably as Team Manager or product specialist
- Evidence of effective interpersonal, coaching, and leadership skills
- Excellent telephone, keyboard, verbal and written communication skills
- Good numeric and verbal reasoning skills
- Effective time management
- Ability to organize and prioritize, set priorities and multi-task
- Availability to travel
- Out-of-hours support
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Lisbon, Portugal