ITALIAN TRAINER - LISBON, PORTUGAL

Settore
Comunicazioni e telecomunicazioni

Contratto
Tempo indeterminato

Titolo richiesto
Corso di laurea magistrale a ciclo unico/Corso di laurea magistrale

Scadenza
11/02/25

Sede
Lisbon - Portugal
Italian Trainer - Lisbon, Portugal
Global leader in the customer experience (CX) industry, dedicated to transforming the way brands connect with their customers. With 150,000 people working across the globe, we securely connect brands with their customers 9 million times daily in +60 languages. We provide outsourced sales, technical support and customer service for large companies.
Full time
We are looking for a talented Italian Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.
- Identify training needs by evaluating strengths and weaknesses
- Translate requirements into training that will groom employees for the next step of their career path
- Build annual training program and prepare teaching plans
- Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
- Direct structured learning experiences and monitor their quality results
- Acclimate new hires to the business and conduct orientation sessions
- Deliver training courses
- Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
- Periodically evaluate ongoing programs to ensure that they reflect any changes
- Stay abreast of the new trends and tools in employee development
- Alignment with the Client training program and our procedures
- Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities
BENEFITS: Competitive wages - Paid professional training - Employee discounts - Private healthcare & dental insurance (after six months of employment) - Growth opportunities through various development programs
Availability to work fully from site (Lisbon)- mandatory
Corsi di laurea richiesti:
- Comunicazione integrata per le imprese e le organizzazioni
- Scienze della formazione primaria
- Ability to work with a variety of people from diverse backgrounds
- Ability to make fair and consistent judgments and decisions
- Ability to solve problems and offer suggestions
- Ability to influence behavior
- Ability to adhere to all organizational policies and procedures
- Ability to give constructive feedback to the agents which lead to performance improvement
- Availability to travel
- Out-of-hours support
- Native or proficient level of Italian (C2)
- Advanced English level (C1 at least) with strong verbal and written communication skills
- One or more additional language(s) spoken in the project is a plus
- Essential minimum of 6 months call center experience
- Previous teaching or coaching/training experience would be an advantage
- Good organization/ time management skills